OUR POLICY
Our roadside assistance service is committed to providing timely, reliable, and efficient support to motorists in need. This policy outlines the principles and guidelines that govern our operations to ensure the highest standards of service delivery and customer satisfaction.
Service Scope
Our roadside assistance services include, but are not limited to:
- Jump-starting dead batteries
- Tire changes
- Fuel delivery
- Lockout assistance
Service Availability
Our services are available 5am to 10pm CST, with emergency assistance available 24/7.
Response Time
We strive to reach customers in need within 30-45 minutes of receiving a service request.
Service Fees
Service fees are determined based on the type of assistance required and distance traveled. Customers will be provided with a transparent breakdown of charges before services are rendered.
Customer Responsibilities
Customers are responsible for providing accurate information about their location and the nature of the assistance required.
Customers must ensure their safety by waiting in a safe location away from traffic while awaiting assistance.
Quality of Service
Our technicians are trained professionals equipped with the necessary tools and expertise to deliver high-quality service.
We regularly assess and improve our service delivery processes to ensure efficiency and customer satisfaction.
Vehicle Safety
While providing assistance, the safety of the customer and their vehicle is our top priority. We adhere to all safety protocols and regulations to minimize risks and ensure a safe working environment.
Customer Feedback
We welcome feedback from our customers to continually improve our services. Customers are encouraged to provide feedback through our website, hotline, or email.
Complaint Resolution
In the event of a complaint, we will promptly investigate the issue and take appropriate measures to address any concerns raised by the customer.
Confidentiality
We respect the privacy of our customers and ensure that any personal information provided during service requests is kept confidential and used only for the purpose of delivering roadside assistance.
Compliance
We comply with all relevant laws, regulations, and industry standards governing roadside assistance services.
Amendments to Policy
This policy may be updated from time to time to reflect changes in our services or regulatory requirements. Any updates will be communicated to customers through our website or other appropriate channels.
Contact Information
Customers can contact us for roadside assistance or inquiries at 1-877-898-0580 or email us at support@glroadside.com.
This policy serves as a guideline for all employees and contractors involved in providing roadside assistance services. We are committed to upholding these principles to ensure the safety and satisfaction of our customers at all times.